Refund policy

EXCHANGE, REFUND, RETURN AND CANCELLATION POLICY

At PARA VASTRA, customer satisfaction is our top priority. We want you to be completely happy with your purchase. However, we understand that sometimes issues arise. Please review our exchange, refund, return and cancellation policy below:

Note: Exchange, return and refund are applicable only for orders within India.

1. EXCHANGE POLICY (FOR SIZE ISSUES ONLY)

We offer an exchange option only in case of size issues, under the following conditions:

  • The product must be unused, unwashed, and in original condition with all tags intact.
  • The exchange request must be made within 24 hours of delivery.
  • You can choose one of the following options:
    • Option A: We arrange a pickup. A courier charge of ₹150 will be applicable.
    • Option B: You may self-ship the product to us (no courier fee charged in this case).
  • Once we receive the product and it passes quality checks, the exchange item will be dispatched.
  • If the requested exchange size is not available, a credit note will be issued:
    • The credit note will be valid for 6 months.
    • It can be used to purchase any other product from our collection.
  • Exchange is not applicable on products purchased during sale or clearance events, unless otherwise specified.

2. REFUNDS FOR DAMAGED PRODUCTS ONLY

We do not accept returns for any products unless they arrive damaged. In the case of receiving a damaged product, we offer a refund under the following conditions:

  • The product must be unused and in its original packaging.
  • You must notify us within 24 hours of receiving the product.
  • You must provide an uncut video of the parcel being opened. The video should clearly show the condition of the product, packaging, and any damage noticed in product. This video is required for us to process your refund.
  • Refunds are not issued for size-related exchanges.

3. HOW TO REQUEST A REFUND

If you have received a damaged product, please follow these steps:

  • Take an uncut video of the parcel opening, showing the damage clearly.
  • Email the video and your order number to paravastra@gmail.com within 24 hours of receiving the product.
  • Our customer service team will review the video and confirm the damage.
  • If the damage is confirmed, we will issue a refund to your original method of payment.

4. REFUND PROCESSING TIME

Once we have approved your refund, it will be processed and credited to your original payment method. Please note that it may take 5-10 business days for the refund to appear on your statement, depending on your payment provider's policies.

5. SHIPPING COSTS

In the case of a damaged item, we will cover the shipping costs for the return (if applicable). However, for any other issue, shipping costs are non-refundable.

6. CANCELLATION POLICY

Once an order is placed, it cannot be cancelled or modified. This includes any requests to change the shipping address, item details, or quantity after the order has been confirmed. Please ensure that all details are correct before placing your order.

7. NO RETURNS

We do not accept returns for any products unless they are damaged upon arrival, as per the conditions outlined above.

8. CONTACT INFORMATION

For any questions or concerns regarding your exchange or refund request or policy inquiries, please contact us at:

  • Email: paravastra@gmail.com